支持工单功能(8/10)
实现管理员侧工单支持功能 *前端部分
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127
views/admin/ticket_index.php
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127
views/admin/ticket_index.php
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<?php
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use app\assets\FontAwesomeAsset;
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use app\models\Tickets;
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use yii\helpers\Html;
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use yii\helpers\Url;
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use yii\grid\ActionColumn;
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use yii\grid\GridView;
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use yii\widgets\Pjax;
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/** @var yii\web\View $this */
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/** @var app\models\TicketsSearch $searchModel */
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/** @var yii\data\ActiveDataProvider $dataProvider */
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/** @var int $pendingTickets */
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$this->title = '工单支持管理';
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$this->params['breadcrumbs'][] = $this->title;
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FontAwesomeAsset::register($this);
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?>
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<div class="tickets-index">
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<h1><?= Html::encode($this->title) ?></h1>
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<button type="button" class="btn btn-secondary position-relative">
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未处理的工单
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<span class="position-absolute top-0 start-100 translate-middle badge rounded-pill bg-danger">
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<?= $pendingTickets > 99 ? '99+' : $pendingTickets ?>
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<span class="visually-hidden">pending tickets</span>
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</span>
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</button>
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<?php Pjax::begin(); ?>
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<?= GridView::widget([
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'dataProvider' => $dataProvider,
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'filterModel' => $searchModel,
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'columns' => [
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[
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'attribute' => 'id',
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'label' => '工单ID',
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],
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[
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'attribute' => 'user_id',
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'label' => '用户',
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'format' => 'html',
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'value' => function (Tickets $model) {
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return $model->user->username . '<br>(ID: ' . $model->user->id . ')';
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}
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],
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[
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'attribute' => 'title',
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'label' => '标题',
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'format' => 'raw', // 使用 raw 格式，这样 Yii2 不会对 value 的返回值进行 HTML 编码
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'value' => function (Tickets $model) {
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return Html::a($model->title, ['ticket-view', 'id' => $model->id]);
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},
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],
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[
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'attribute' => 'created_at',
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'label' => '创建时间',
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'filter' => false
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],
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[
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'attribute' => 'updated_at',
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'label' => '最近更新时间',
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'value' => function (Tickets $model) {
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return Yii::$app->formatter->asRelativeTime(new DateTime($model->updated_at, new DateTimeZone('GMT+8')));
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},
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'filter' => false
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],
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[
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'attribute' => 'status',
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'label' => '状态',
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'format' => 'raw',
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'value' => function (Tickets $model) {
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return match ($model->status) {
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Tickets::STATUS_OPEN => '<span class="badge rounded-pill bg-primary">工单已开启</span>',
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Tickets::STATUS_ADMIN_REPLY => '<span class="badge rounded-pill bg-info">管理员已回复</span>',
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Tickets::STATUS_USER_REPLY => '<span class="badge rounded-pill bg-secondary">用户已回复</span>',
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Tickets::STATUS_CLOSED => '<span class="badge rounded-pill bg-success">工单已关闭</span>',
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default => '<span class="badge rounded-pill bg-danger">未知状态</span>',
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};
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},
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'filter' => [
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Tickets::STATUS_OPEN => '工单已开启',
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Tickets::STATUS_ADMIN_REPLY => '管理员已回复',
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Tickets::STATUS_USER_REPLY => '用户已回复',
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Tickets::STATUS_CLOSED => '工单已关闭',
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]
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],
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[
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'class' => ActionColumn::class,
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'template' => '{view} {delete}',
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'buttons' => [
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'view' => function ($url, $model, $key) {
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return Html::a('<i class="fa-solid fa-eye"></i>', ['ticket-view', 'id' => $model->id], [
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'title' => '查看工单',
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'data-pjax' => '0',
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]);
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},
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'delete' => function ($url, $model, $key) {
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if ($model->status !== Tickets::STATUS_CLOSED) {
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return Html::a('<i class="fa-solid fa-xmark"></i>', ['ticket-delete', 'id' => $model->id, 'from' => 'index'], [
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'title' => '关闭工单',
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'data-pjax' => '0',
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'data-confirm' => '你确定要关闭这个工单吗？',
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'data-method' => 'post',
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]);
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} else {
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return Html::tag('i', '', [
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'class' => 'fa-solid fa-xmark',
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'style' => 'color: gray;',
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'title' => '工单已关闭',
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]);
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}
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},
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],
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'urlCreator' => function ($action, Tickets $model, $key, $index, $column) {
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return Url::toRoute([$action, 'id' => $model->id]);
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},
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],
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],
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]); ?>
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<?php Pjax::end(); ?>
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</div>
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170
views/admin/ticket_view.php
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170
views/admin/ticket_view.php
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<?php
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use app\assets\FontAwesomeAsset;
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use app\assets\QuillAsset;
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use app\models\Tickets;
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use yii\helpers\Html;
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use yii\web\YiiAsset;
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use yii\widgets\DetailView;
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/** @var yii\web\View $this */
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/** @var app\models\Tickets $model */
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/** @var string $ticketReplies */
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$this->title = '工单: ' . $model->title;
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$this->params['breadcrumbs'][] = ['label' => '工单支持管理', 'url' => ['ticket-manage']];
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$this->params['breadcrumbs'][] = '工单ID ' . $model->id;
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YiiAsset::register($this);
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QuillAsset::register($this);
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FontAwesomeAsset::register($this);
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$this->registerCssFile('@web/css/tickets.css');
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?>
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<div class="tickets-view">
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<h1><?= Html::encode($this->title) ?></h1>
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<br>
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<div class="row">
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<div class="col-md-3">
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<!-- DetailView -->
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<?= DetailView::widget([
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'model' => $model,
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'attributes' => [
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'id',
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[
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'attribute' => 'status',
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'label' => '状态',
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'format' => 'raw',
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'value' => function (Tickets $model) {
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return match ($model->status) {
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Tickets::STATUS_OPEN => '<span class="badge rounded-pill bg-primary">工单已开启</span>',
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Tickets::STATUS_ADMIN_REPLY => '<span class="badge rounded-pill bg-info">管理员已回复</span>',
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Tickets::STATUS_USER_REPLY => '<span class="badge rounded-pill bg-secondary">用户已回复</span>',
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Tickets::STATUS_CLOSED => '<span class="badge rounded-pill bg-success">工单已关闭</span>',
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default => '<span class="badge rounded-pill bg-danger">未知状态</span>',
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};
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}
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],
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[
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'attribute' => 'user_id',
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'label' => '用户',
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'format' => 'html',
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'value' => function (Tickets $model) {
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return $model->user->username . '<br>(ID: ' . $model->user->id . ')';
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}
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],
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[
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'attribute' => 'ip',
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'label' => '用户IP',
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],
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[
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'attribute' => 'created_at',
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'label' => '创建时间',
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'format' => 'raw', // 使用 raw 格式，这样 Yii2 不会对 value 的返回值进行 HTML 编码
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'value' => function (Tickets $model) {
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$dateTime = new DateTime($model->created_at, new DateTimeZone('GMT+8'));
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return $model->created_at . '<br>(' . Yii::$app->formatter->asRelativeTime($dateTime) . ')';
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}
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],
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[
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'attribute' => 'updated_at',
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'label' => '最近更新时间',
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'format' => 'raw', // 使用 raw 格式，这样 Yii2 不会对 value 的返回值进行 HTML 编码
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'value' => function (Tickets $model) {
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$dateTime = new DateTime($model->updated_at, new DateTimeZone('GMT+8'));
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return $model->updated_at . '<br>(' . Yii::$app->formatter->asRelativeTime($dateTime) . ')';
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}
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]
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],
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]) ?>
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<p>
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<?= ($model->status === Tickets::STATUS_CLOSED) ? '' : Html::a('关闭工单', ['ticket-delete', 'id' => $model->id], ['class' => 'btn btn-danger',
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'data' => ['confirm' => '您确定要关闭这个工单吗？',
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'method' => 'post',],]) ?>
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</p>
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</div>
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<div class="col-md-9">
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<!-- User message input and ticket content -->
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<div class="form-control">
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<div id="editor" class="form-control">
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</div>
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<?= Html::button('回复', ['class' => 'btn btn-primary', 'id' => 'send']) ?>
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</div>
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<div id="ticket-content">
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<br>
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</div>
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</div>
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</div>
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</div>
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<?php
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$user_name = $model->user->username;
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$core_js = <<<JS
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//写的很乱
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var theme = document.documentElement.getAttribute('data-bs-theme')==='dark'?'bubble':'snow'
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const quill = new Quill('#editor', {
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theme: theme
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});
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$('#send').on('click', function() {
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var content = quill.getContents();
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// check content not empty
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if (quill.getLength()===1) {
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alert('内容不能为空');
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return false;
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}
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var ticketId = $model->id; // 你需要在这里设置正确的工单ID
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$.ajax({
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url: 'index.php?r=admin%2Fticket-reply',
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type: 'POST',
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data: {
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ticketId: ticketId,
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content: JSON.stringify(content)
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},
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success: function(response) {
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// 处理服务器的响应
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console.log(response);
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// 如果服务器返回的状态是成功，刷新页面
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if (response.status === 'success') {
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location.reload();
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}
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},
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error: function(jqXHR, textStatus, errorThrown) {
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// 处理错误
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console.error(textStatus, errorThrown);
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}
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});
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});
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function quillGetHTML(inputDelta,skipParse=false) {
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var delta = skipParse?inputDelta:JSON.parse(inputDelta);
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var tempQuill=new Quill(document.createElement("div"));
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tempQuill.setContents(delta);
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return tempQuill.root.innerHTML;
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}
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function generateReply(user, message, date,ip) {
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return '<div class="ticket-reply"><div class="ticket-reply-top"><div class="user"><i class="fas fa-user-circle"></i><span class="name">'+user+'</span></div><div class="info"> <span class="type">用户</span> <div class="date">'+date+' ('+ip+')'+'</div> </div> </div> <div class="ticket-message">'+message+'</div></div>';
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}
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function generateAdminReply(user, message, date,ip) {
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return '<div class="ticket-reply admin"> <div class="ticket-reply-top"> <div class="user"> <i class="fas fa-user-circle"></i> <span class="name">'+user+'</span> </div> <div class="info"> <span class="type">管理员</span> <div class="date">'+date+' ('+ip+')'+'</div> </div> </div> <div class="ticket-message">'+message+'</div></div>';
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}
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var ticketContent = $model->description;
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var ticketContentElement = $('#ticket-content');
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ticketContentElement.append(generateReply('$user_name', quillGetHTML(ticketContent,true), '$model->created_at','$model->ip'));
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var TicketReplies = $ticketReplies;
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for (let i = 0; i < TicketReplies.length; i++) {
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let reply = TicketReplies[i];
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let message = quillGetHTML(reply.message);
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let date = reply.created_at;
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let ip = reply.ip;
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if (reply.is_admin !== 1) {
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ticketContentElement.append(generateReply(reply.name, message, date,ip));
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} else {
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ticketContentElement.append(generateAdminReply(reply.name, message, date,ip));
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}
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}
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JS;
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$this->registerJs($core_js);
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?>
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